Skydive Ontario Video Contact Us2022-05-17T10:23:05-04:00

Contact the Skydive Ontario Vidiot Logo team.

Us the form below if you have any questions about media packages, having troubles downloading, haven’t received your media, or if you have any other technical issues with your skydive video and photo media.

We know how badly you want to see your video and photos. You will have them as soon as we confirm they have been uploaded to the cloud. The first thing you should do if you haven’t received your video and photos is check your junk mail, spam, social, and promotions folders. If you have lost your video and photos we generally keep a backup for about a year.

    Looking for a media ingestion and delivery solution for your customers? Go to skydivesoftware.com

    Problems?

    I haven’t received my video and photos. What should I do?2022-06-02T09:13:31-04:00

    Check your JUNK MAIL, PROMOTIONS, SOCIAL and SPAM folders. Sometimes the email gets directed there. You can also allow all emails from skydiveontario.com which will tell your email server that emails from us should not be treated as junk.

    You should have a link to all of your photos and raw video footage within 2-24 hours of your jump. We give you high quality photos (not screenshots of video) and the raw uncompressed video footage from your skydive. We are located in a rural area and it takes time for this amount of data to upload to the Google Drive cloud. As soon as it’s up, we’ll send you a sharable link to your skydive media.

    If you having problems receiving emails from Skydive Ontario to your skydive media please contact the video team.

    Contact Our Video Team Now
    I can’t find the ‘download’ button on my iPad or iPhone. Where is it?2021-02-12T12:36:38-05:00

    When using the Google Drive app on your iPhone or iPad there is currently no ‘download’ button. You need to locate the “Open in” link from the menu. After clicking the “Open in” button you should be able to save the files to the location of your choice on your iPad or iPhone. If you continue to have problems you can navigate to the Google Drive Help page and search for an answer to your problem.

    I can’t download my videos or photos. What should I do?2019-08-05T12:37:16-04:00

    If you are having problems downloading your videos or photos try downloading and installing Mozilla Firefox or Google Chrome.

    After you have installed the program copy and paste your sharing link in the address bar of one of these browsers and attempt to download your media again.

    How are my videos and photos delivered to my email?2022-05-12T15:15:48-04:00

    After your skydive your are sent a sharable link to a Google Drive folder where you will download all of your videos and photos to  your computers and mobile devices. You do not need a Google account.

    You can read more and watch a video tutorial here.

    My video will not play properly. What should I do?2019-07-22T20:52:24-04:00

    If you are having problems with your video playing correctly please download and install VLC media player. If you continue to have problems after installing VLC please contact us and we will try to help you solve your technical difficulties.