How To Download Your Skydive Video
After your skydive you will be sent a link to an online folder. The folder is hosted by Google Drive. You will be able to find your skydive video and photos in the shared folder. It is not required that you have a Google account to access your media. However, customers with Google accounts may have better access to downloads when using a mobile device. The experience will be virtually identical if you are using a desktop or laptop computer.
Follow the link sent to you by email to the shared folder on the cloud. If you are using a desktop computer you may select all and then choose ‘download‘ from the menu in the top right corner (seen below). Make sure to downl0ad your skydive videos to your computer. Simply choosing ‘Add to my Drive’ will not give you permanent access to your media. When we remove your media from our cloud in about 30 days you will no longer see your video and photos you added to your Drive. Download your skydive video and photos.
Google mobile customers are able to download their photos and video to their devices in bulk. But, mobile customers without google accounts will need to access their skydive video and photos from a desktop device to bulk download their media.
If you have not received your link to your media please check your SPAM folder. Customers having technical difficulties please email us here. If you have any questions about video please call us at 1-416-SKYDIVE.
Step By Step Process
Follow the link sent to you by email to the shared folder
Select your media by highlighting it
Download your media to your desktop or mobile device
Save your skydive media to a safe place
How to Download Skydive Video Tutorial
Check your JUNK MAIL and SPAM folders. Often the email gets directed there. You can also allow all emails from skydiveontario.com which will tell your email server that emails from us should not be treated as junk.
If you don’t see an email titled “Your Skydive Media Link” in your JUNK MAIL or SPAM folders please email us at video at skydive ontario dot com.
We know how badly you want to see your video and photos. You will have them sometime during the week after your jump if you jumped on the weekend. Usually you will have them by Wednesday after your jump. However, occasionally there are minor delays with production or the email we have on file for you has been incorrectly entered. We usually have a huge cue of videos to edit Monday mornings as well when we get into the office so sometimes it take us a bit to sort though the 15,000 photos and videos, edit them, and get them out to you.
The first thing you should do if you haven’t received your video and photos is check your junk mail. If you jumped on the weekend and it is later in the week after your jump and you still haven’t received a link, please press the button below and email us as there might have been an issue with your email address.
Please note that our video editing team works normal business hours from Monday to Friday.
Step 1 – It is important that you give Skydive Ontario a current email address. We will use this email to send you a link to your video and photos.
Step 2 – Check your SPAM and JUNK MAIL. Click on your link and download your media to your favorite device.
Step 3 – Be sure to download all videos and photos to your computer as we will only keep your files for about 30 days.
You can read more and watch a video tutorial here.
If you are having problems with your video playing correctly please download and install VLC media player. If you continue to have problems after installing VLC please contact us and we will try to help you solve your technical difficulties.