We know how badly you want to see your video and photos. You will have them sometime during the week after your jump if you jumped on the weekend. Usually you will have them by Wednesday after your jump. However, occasionally there are minor delays with production or the email we have on file for you has been incorrectly entered. We usually have a huge cue of videos to edit Monday mornings as well when we get into the office so sometimes it take us a bit to sort though the 15,000 photos and videos, edit them, and get them out to you.
The first thing you should do if you haven’t received your video and photos is check your junk mail. If you jumped on the weekend and it is later in the week after your jump and you still haven’t received a link, please press the button below and email us as there might have been an issue with your email address.
Please note that our video editing team works normal business hours from Monday to Friday.