FAQs – Skydiving Questions

I haven’t received a link to my video and photos. What should I do?2019-08-10T07:36:06-04:00

Check your JUNK MAIL and SPAM folders. Often the email gets directed there. You can also allow all emails from skydiveontario.com which will tell your email server that emails from us should not be treated as junk.

If you don’t see an email titled “Your Skydive Media Link” in your JUNK MAIL or SPAM folders please email us at video at skydive ontario dot com.

I can’t download my videos or photos. What should I do?2019-08-05T12:37:16-04:00

If you are having problems downloading your videos or photos try downloading and installing Mozilla Firefox or Google Chrome.

After you have installed the program copy and paste your sharing link in the address bar of one of these browsers and attempt to download your media again.

My video will not play properly. What should I do?2019-07-22T20:52:24-04:00

If you are having problems with your video playing correctly please download and install VLC media player. If you continue to have problems after installing VLC please contact us and we will try to help you solve your technical difficulties.

Are there any age restrictions?2017-05-18T01:56:04-04:00

The minimum age to make a tandem skydive is 14. For anyone under the age of majority (18), a parental consent form will need to be signed and you will NEED your parent or guardian present. Upon booking please let us know if there are any junior jumpers under the age of 18.

Are there any weight restrictions?2019-10-20T21:15:17-04:00

Yes. The maximum weight limit is 245 lbs. We have a scale and we will weigh you if necessary. There are weight maximums because the tandem equipment is only rated to a maximum weight. There are no weight minimums, but you will need to be big enough to fit in the harness.

If it’s raining or cloudy in the morning should I cancel?2019-07-22T20:58:35-04:00

Not necessarily. MAKE SURE you look at the weather for Cayuga, ON and not for your area. The weather can be very different depending on your location. When in doubt, please call!

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What should I wear?2017-05-06T05:44:44-04:00

It would be reasonable to jump in a comfortable pair of shorts and a tee-shirt during the hot summer months. During the colder season a pair of athletic pants and a sweatshirt is ideal. For every 1000 feet of altitude the temperature drops 2 degrees Celsius. Bring an extra layer of clothing just in case.

What time do I need to arrive?2017-05-06T05:45:54-04:00

Please arrive 15-20 minutes before your booking. This helps the day run smoothly.

How long does the whole process take?2017-05-06T05:42:54-04:00

You should expect the whole process to take between 2 and 3 hours, especially on weekends.

Will I be jumping tandem with a man or a woman?2017-05-06T05:40:07-04:00

It is very likely that your tandem instructor will be male. However, we do have some female tandem instructors that occasionally work with us. If your religion or some other circumstance will not allow you to jump with a person of the opposite sex, please give us a call or send us a message and we will do what we can to accommodate you.

What if I wear glasses or contacts?2017-05-06T05:44:09-04:00

No problem. We have goggles to fit people with contact lenses and glasses.

What if my parachute doesn’t open?2019-03-20T08:37:27-04:00

Each SIGMA tandem parachute system is equipped with two parachutes; a main and a reserve. 99.9% of the time your main parachute will open correctly, thanks to years of research and development.

However, once and a while parachutes fail to open correctly. In this case your instructor will release the main parachute and deploy the reserve parachute. In the unlikely scenario you did have a main parachute malfunction you probably wouldn’t even know it happened.

Bottom line, hundreds of thousands of hours have gone into parachute design and openings. We here at Skydive Ontario will do everything in our power to assure a safe and comfortable landing.

How are my videos and photos delivered to my email?2019-03-20T08:39:35-04:00

Step 1 – It is important that you give Skydive Ontario a current email address. We will use this email to send you a link to your video and photos.

Step 2 – Click on your link and download your footage to your favorite device.

Step 3 – Be sure to download all videos and photos to your computer as we will only keep your files for about 30 days.

You can read more and watch a video tutorial here.

I haven’t received my video and photos. What should I do?2018-07-13T13:30:37-04:00

We know how badly you want to see your video and photos. You will have them sometime during the week after your jump if you jumped on the weekend. Usually you will have them by Wednesday after your jump. However, occasionally there are minor delays with production or the email we have on file for you has been incorrectly entered. We usually have a huge cue of videos to edit Monday mornings as well when we get into the office so sometimes it take us a bit to sort though the 15,000 photos and videos, edit them, and get them out to you.

The first thing you should do if you haven’t received your video and photos is check your junk mail. If you jumped on the weekend and it is later in the week after your jump and you still haven’t received a link, please press the button below and email us as there might have been an issue with your email address.

Please note that our video editing team works normal business hours from Monday to Friday.

Contact Our Video Team Now
Do I need to make a booking for the bunkhouse?2017-05-06T05:48:19-04:00

It probably wouldn’t be a bad idea.

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